- As our communication hub, you handle customer enquiries from all areas of daily business - by phone, email, and live chat.
- When handing over new bikes, you inform customers about everything they need to know, demonstrate how to use thier bike, and adjust the seat position inidividually.
- As a customer guide, you welcome customers at the info point, serve as the central contact for all enquiries, and coordinate the interaction between customers and our sales and service teams.
Customer Service Associate (m/f/d)
Gelsenkirchen, Bochum
Full or part-time
Permanent employee
Your Tasks
As the first point of contact for our customers, you shape the experience in our store with your friendly manner - by phone, email, or in person.
Your Profile
- You communicate confidently and enjoy engaging with poeple.
- You have a friendly and reliable manner.
- Customer satisfaction is your top priority.
- You think in a solution-oriented way.
- Ypi are proficient with common IT applications.
What We Offer
- You will receive a secure position in a future-oriented industry - we are interested in a long-term working relationship.
- You can look forward to a varied role in a dedicated and cycling-passioante team.
- You will benefit from attractive employee discounts and our corporate benefits programme.
- You will have the opportunity to lease a company bike.
About us
At Fahrrad XXL Meinhövel, we can look back on over 80 years of experience and tradition. Today, our team consists of more than 150 cycling-passionate employees. Our range includes approximately 20,000 bicycles, high-performance accessories, and the latest clothing highlights for leisure cyclists and the sporting enthusiast alike. Our self-developed test equipment and indoor test tracks make us unique and offer customers – alongside the largest selection in NRW – a world of cycling experiences like no other.